Refund and Returns Policy
At StartSmart, we strive to provide high-quality digital products that bring real value to your business. Since our products are digital downloads, all sales are final. However, we are committed to ensuring customer satisfaction.
📌 Refund Eligibility
We do not offer refunds for digital products once they have been downloaded. However, you may request a refund under the following conditions:
✅ Duplicate Purchase – If you accidentally purchase the same product twice, we will issue a refund for the duplicate order.
✅ Corrupt or Unusable Files – If you are unable to access or open a purchased file due to a technical issue, we will provide a working version or issue a refund if we are unable to resolve the issue.
✅ Incorrect Product Delivered – If you receive the wrong product due to an error on our part, we will replace it or issue a refund.
❌ Non-Refundable Situations
❌ Change of Mind – We cannot process refunds if you decide the product is no longer needed.
❌ Lack of Compatibility – Ensure you review product requirements before purchase.
❌ Failure to Use the Product – Not using the purchased product does not qualify for a refund.
📩 How to Request a Refund
If your situation qualifies for a refund, please contact us at Support within 7 days of purchase with:
- Your order number
- A brief explanation of the issue
- Any supporting screenshots (if applicable)
We aim to review and process all refund requests within 3-5 business days. If approved, your refund will be issued to the original payment method.